FREQUENTLY ASKED QUESTIONS

1. Pre-order & Shipping

Q: How does the Pre-order work and when will I receive my order?

A: Orders are typically dispatched within 2–3 weeks after purchase. Once shipped, you will receive a confirmation email with local/international tracking details.

Q: How much does shipping cost?

A: Shipping fees are calculated at checkout based on your destination and parcel weight. Free shipping options may apply to orders over a specified minimum amount.

2. Returns & Exchanges

Q: What is the return and exchange policy?

A: Items can be returned or exchanged within 7 days of receipt (unless explicitly marked as non-returnable). To be eligible, garments must be unworn, unwashed, and in their original condition with all brand tags and original packaging attached.

3. Garment Care & Fabrics

Q: How should I care for and wash my clothes?

A: Our designs feature delicate fabrics such as lace, linen, and sheer silk blends. We strongly recommend hand washing in cold water with mild detergent or gentle dry cleaning. Always air dry flat in the shade and use a low-heat steamer to maintain the delicate silhouette and textures.

4. Sizing & Fit

Q: How do I choose the right size?

A: Detailed measurements for bust, waist, and length are provided on each product page. If you are between sizes or need tailored advice regarding specific cuts, feel free to reach out to our team via DM or Email.